Privacy Policy - How We Handle Your Data

This Privacy Policy describes how Troova ("Troova," "we," "us," or "our"), operating the Troova platform (the "Platform," "App," or "Service"), collects, uses, stores, shares, and protects information relating to users of our Platform ("you," "your," or "User").

By accessing or using Troova, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

This Privacy Policy is published in compliance with, among other applicable laws, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act), and the rules framed thereunder.

We collect the following categories of information to provide, operate, and improve our Services:

2.1 Account Registration Data

When you create an account, we collect:

• Full name
• Email address
• Mobile phone number
• Date of birth
• Gender
• Password (stored in encrypted/hashed form)

2.2 Profile Information

To enable matching and trip discovery, we collect information you choose to provide, including:

• Profile photographs
• Bio and personal description
• Travel interests, preferences, and "vibe" attributes
• Travel history and upcoming trip plans
• Languages spoken
• Social media handles (if voluntarily provided)

2.3 Verification Information (KYC)

To maintain a trusted and safe community, Troova may collect and verify:

• Government-issued identity documents (such as Aadhaar, PAN, Passport, Driving License, or Voter ID)
• Selfie/photo verification for identity matching
• Verification status and related metadata

This information is collected solely for identity verification purposes and is processed in accordance with applicable data protection laws and, where required, with your explicit consent.

2.4 Location Information

With your permission, we collect:

• Real-time device location (for safety features, SOS, and location-based matching)
• City/region preferences for trip discovery
• Travel destination and itinerary location data

2.5 Device Information

We automatically collect: device type, model and OS, unique device identifiers, IP address, app version, mobile network information, and crash/diagnostic data.

2.6 Cookies and Tracking Technologies

Our website and app may use cookies, SDKs, and similar tracking technologies to maintain login sessions, understand usage patterns, personalize content, and measure marketing effectiveness. You can manage cookie preferences through your browser settings.

We use the information collected for the following purposes:

• To create and manage your account
• To verify your identity and maintain platform trust and safety
• To provide interest and vibe-based matching with other users
• To enable trip discovery, group trips, and community features
• To operate Women-Only Mode and related safety features
• To provide SOS and emergency assistance functionality
• To facilitate in-app communication between matched users
• To send important notifications, updates, and service-related communications
• To improve, personalize, and develop new features
• To detect, prevent, and address fraud, abuse, or violations of our Terms & Conditions
• To comply with legal obligations and respond to lawful requests from authorities
• To process payments for subscriptions and premium features (future functionality)

• Information is stored on secure servers that implement industry-standard security protocols.
• Sensitive personal data, including KYC documents, is stored using encryption both in transit and at rest.
• Access to personal data is restricted to authorized personnel on a need-to-know basis.

We retain your personal information only for as long as necessary:

• Account data is retained for as long as your account remains active.
• KYC and verification data may be retained for a minimum period as required under applicable law, even after account deletion.
• Chat and communication data may be retained for a limited period to support safety investigations and legal compliance.
• Upon account deletion, non-essential personal data will be deleted or anonymized within a reasonable period, except where retention is required by law.

Troova may integrate with third-party service providers including identity verification / KYC providers, cloud hosting providers, payment gateways, analytics tools, communication service providers, and maps/location services. These third parties are contractually obligated to protect your information. Troova does not sell your personal information to third parties for marketing purposes.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for processing of your data
• Request deletion of your account and associated personal data
• Object to or restrict certain processing activities
• Lodge a grievance with our Grievance Officer (see Section 12)

To exercise these rights, please contact us at troova.in@gmail.com.

You may request deletion of your account and associated personal data at any time by using the in-app account deletion option or by submitting a request to troova.in@gmail.com.

Upon verified request, we will delete or anonymize your personal data, except where retention is required for legal/regulatory compliance, fraud prevention, or dispute resolution.

Troova is intended solely for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If you believe a minor has created an account, please contact us at troova.in@gmail.com.

We implement reasonable security practices including encryption of sensitive data in transit and at rest, secure authentication mechanisms, regular security assessments, access controls and audit logging, and employee confidentiality obligations. While we strive to protect your personal information, no method of transmission or storage is 100% secure.

This Privacy Policy is designed to comply with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable data protection and consumer protection laws in India. As regulations evolve, this Privacy Policy will be updated accordingly.

In accordance with applicable law, the contact details of our Grievance Officer are:

• Name: Rishi Sisodia
• Email: troova.in@gmail.com

While Troova takes reasonable steps to protect your personal information, you acknowledge that no data transmission over the internet can be guaranteed to be 100% secure. Troova shall not be liable for unauthorized access, hacking, data breaches, or loss of data resulting from circumstances beyond our reasonable control. You are responsible for maintaining the confidentiality of your account credentials.

We may update this Privacy Policy from time to time. We will notify users of material changes through the app, website, or via email/notification, and will update the "Last Updated" date accordingly. Your continued use of the Platform after such updates constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: troova.in@gmail.com
• Phone: +91 76784 35885